TERMS & CONDITIONS
1. Agreement to Terms and Conditions
1.1 Acceptance of Terms and Conditions
1.1 Your use of this website and purchase of any products from this website is at all times subject to these Terms and Conditions. By accessing our website you agree to our Terms and Conditions set out below. If you do not agree to these Terms and Conditions, you must exit our website immediately.
1.2 Changes to Terms and Conditions
1.2.1 We reserve the right, from time to time, with or without notice to you, to change these Terms and Conditions at our sole discretion. The Terms and Conditions applicable to your access to and use of this website will be the version that is current and displayed on the website as at each date you access the website. Your use of the website after changes are made means that you agree to be bound by such changes. These terms were last updated on 12 April 2020
1.3 Other applicable terms
2. Product Information
2.1 Access Nutritional Information
2.1.2 Ingredients/substances which may cause allergies or intolerances such as nuts and others are indicated on the back of the packaging. Customers must ensure that the product does not contain any ingredients harmful to their pet's.
2.1.3 All products are baked from fresh ingredients. Products are sourced from suppliers holding required and appropriate certification.
2.1.4 All products have a batch numbers and 'best before dates' displayed on the product packaging.
3. Refunds, returns & deliveries
3.1.1 Boxes can only be delivered to addresses within the United Kingdom (including Northern Ireland); this excludes PO Box addresses and BFPO addresses.
3.1.2 Deliveries are made by Royal Mail Second class unless agreed otherwise. The orders are not tracked, and any undelivered items raised by the customer will be reported and traced by the royal mail. Customers are obliged to comply with Royal Mail's claim compensation process if delivered through them.
3.1.3 We reserve the right to use alternative delivery methods without prior notification.
3.2 Refunds & Returns
3.2.1 If you are dissatisfied with any product you receive from us, please contact us at and you will receive a replacement should the product have been delivered in an unacceptable condition.
3.2.2 In most cases of returns photographic evidence will be required via email to support your claim.
3.2.3 If refunds are given we can only refund via your registered payment details. The customer is responsible for any additional charges occurred in this process.
4.1 Website Use
4.1.1 Your use of this website is governed by these Terms and Conditions and construed and enforced in accordance with the laws of England and Wales. Disputes arising from your use of this website and the services we provide are subject to the non-exclusive jurisdiction of the courts of England and Wales.
4.1.2 These Terms constitute the entire agreement between the parties. All other terms, express or implied by statute or otherwise, are excluded to the fullest extent permitted by law.
4.1.3 These Terms are personal to the parties and may not be assigned by either party without the other party’s consent, not to be unreasonably withheld.
4.1.4 English law shall apply to these Terms, and the parties agree to submit all disputes between them to the exclusive jurisdiction of the English courts.